Abu Dhabi Customs announced a strategic partnership with CrimsonLogic, a wholly-owned subsidiary of PSA International, to develop the Integrated Customs Operations System, an Artificial Intelligence AI-enabled digital customs solution supporting the modernization of customs operations across Abu Dhabi.
Under the collaboration, CrimsonLogic serves as the technology developer, systems integrator, and innovation partner, while ADC maintains system ownership and operational oversight.
The initiative supports ADC’s long-term vision for digital transformation, trade facilitation, and effective border management, in alignment with Abu Dhabi’s economic and regulatory objectives.
ICOS is a centralized and integrated digital solution designed to support core customs functions across the trade facilitation value chain. The system unifies processes, data, and operational tools within a secure and governed digital environment.
Built with resilience at its core, ICOS adapts seamlessly to evolving trade and regulatory requirements.
Key capabilities of ICOS include:
- Streamlined and automated customs processes: Automation of key processes such as declaration handling, valuation, inspection, and post-audit workflows
- E-commerce enablement: Dedicated workflows for small parcels and express shipments to support the growth of online trade
- Enhanced integration: Connectivity with relevant government entities for licensing and permit approvals
- Improved decision-making: Real-time dashboards and AI-driven analytics to enhance operational visibility
ICOS leverages advanced AI capabilities to support ADC’s digital transformation by modernizing and integrating customs operations, enabling AI-driven risk assessment and predictions, smart document processing, adaptive compliance, and advanced data analysis, to provide greater operational insight and improve processing efficiency.
The collaboration with CrimsonLogic also incorporates structured knowledge transfer and training to strengthen institutional capabilities, ensuring a sustainable and long-term operational and support framework for ADC.
At a broader level, ICOS contributes to efficient and secure cross-border trade, aligns with UAE and regional customs modernization initiatives, and reinforces Abu Dhabi’s role as a strategic regional gateway for trade and logistics.
The post Abu Dhabi Customs partners with PSA to develop AI-enabled system appeared first on Container News.
